Smartthings Door Lock Not Responding

When all doors are locked the card will turn blue.

Smartthings door lock not responding.

This was working for the last few months that i had the hub. Not a st problem but thought i would post in hopes someone can help. Touch lock all to quickly lock all unlocked doors. It still shows the status of the locks fine and sends me alerts when they are locked or unlocked but when i try to lock or unlock them from within the smartthings app nothing happens.

So my smartthings app also stopped being able to control my 2 schlage locks recently. To do this in the smartthings mobile app. If you re using the enhanced lock device handler it may help speed up the process. When any door is unlocked the card will turn red.

Try to reboot the hub. Also note that after a firmware update many devices can take upto 48 hours to come back online it appears to have something to do with the device health status. About 30 seconds later alexa says sorry back door is not responding. If a device status is stuck in a particular state or does not respond to an action you can try checking the power to your hub and devices refreshing the device list and more.

Since you re getting notifications it s unlikely you need to do this far but as a last option. December 3 2019 6 56pm 5. From the home screen touch menu and select devices. To reset a z wave kwikset lock if the z wave kwikset lock was not discovered or if it was previously connected with another controller you may need to reset or exclude the device before it can successfully connect with the smartthings hub.

I have 2 be469 schlage door locks z wave connected to st. If that doesn t work maybe try to factory reset the lock this mean you ll need to exclude and pair it again with smartthings. When i say alexa lock back door alexa says locking hang on. St connected to alexa.

Tangential john harlow may 19 2015 4 58pm.